Support

No. Browsing templates, creating and exporting all work without signing in. An account only syncs your favourites across devices, and carries a Premium subscription or a rewarded unlock — both of which belong to a person rather than a handset.

Pick a template, pick your photos, and LovePicto composes the rest. The result is meant to be good enough to post straight away — customising is there if you want it, never something you have to do. Tap Export to save it to your gallery, then share it anywhere.

Yes. The app, most templates, and every export are free and supported by advertising. Premium is an optional subscription that unlocks the Premium catalogue and removes ads.

English, Vietnamese, Spanish, Portuguese and Indonesian. It follows your device language by default, and you can change it in Profile → Settings → Language.

Nowhere. They are read from your device, composed into the template on your device, and saved back to your device. We never receive them. The full detail is in the Privacy Policy.

It detects where a face sits in the frame, so photos are placed well and so the Love Booth can warn you about a badly framed shot. That runs offline on your phone, it cannot identify anyone, and nothing it produces is saved or sent anywhere.

Yes — you keep the rights to your photos and your exports, and you may print or sell them. What you may not do is redistribute our template artwork on its own. See the Terms of Use.

Premium unlocks the full Premium template catalogue and removes ads. It is sold monthly or yearly, and the price you see in the app is the price your store charges in your own currency — so it varies by country. Open the subscription screen in the app to see your exact price before you buy.

Make sure you are signed in to LovePicto with the same account you bought on, then open the subscription screen and tap Restore Purchases. A subscription is attached to your account, so on a new phone it appears once you sign in. If it still doesn’t, email us with your store order number and we’ll sort it out.

Possibly, yes. Deleting your LovePicto account does not cancel a subscription, and neither does uninstalling the app. Cancel it in the store you bought it from, using the steps above.

An unlock is confirmed by Google to our server after the ad finishes, so it can take a few seconds and it needs a working connection. It also needs you to be signed in — a rewarded unlock is attached to your account. The unlock covers that one template for one hour. If the ad played to the end and nothing happened, close and reopen the template, then email us if it persists.

Check that LovePicto is up to date and has permission to access your photos, make sure there is free space on the device, then restart the app. If it keeps happening, email us with your device model and app version — the version is at the bottom of Profile → Settings.

That is a permission that was declined or limited. On iOS, Settings → LovePicto → Photos → Full Access. On Android, Settings → Apps → LovePicto → Permissions → Photos and videos → Allow. LovePicto asks only when a feature needs it, so declining earlier is easy to forget.

Templates download their artwork the first time you open them, so a weak connection shows an empty or partial layout. Reconnect and try again. If a Premium template will not open, check that your subscription is active and that you are signed in.

Use “Forgot password” on the sign-in screen and we will email a reset link to the address on the account. If you can no longer reach that address, we cannot verify the account and cannot restore it — but you can keep using LovePicto as a guest, and start a new account whenever you like.

In the app: Profile → Settings → Delete account. It takes effect immediately and cannot be undone. Full detail, including how to request deletion by email, is on the account deletion page. Remember to cancel a subscription separately.

Yes, in Profile → Settings. Your profile picture is stored on our servers so it can appear on every device you sign in on — it is the one image LovePicto uploads, and removing it deletes the file.